Privacy Policy

Introduction

This Privacy Policy describes how Autobooked Agency ("we," "us," "our") collects, uses, and protects information you provide when you visit our website or use our services. We are a US-based business operating from 400 Middlesex St, Lowell, MA 01852, and we handle your information in accordance with applicable US federal and state privacy laws, including the TCPA and CTIA messaging guidelines.

Information We Collect

We collect information you provide directly when you book a trial call or submit forms on our website, including:

• Name
• Business name
• Email address
• Phone number
• Business details (call volume, staff count, average job ticket, services offered, suburbs serviced)
• Information about your plumbing operations

We also automatically collect technical information when you visit our website, including IP address, browser type, device information, pages visited, and time spent on pages, through cookies and tracking pixels (including Meta Pixel for advertising analytics).

How We Use Information

We use the information we collect to:

• Schedule and conduct trial calls with you
• Provide our AI voice agent services and related deployment if you become a client
• Communicate with you about our services
• Improve our website and services
• Optimise our advertising campaigns through Meta Pixel and similar advertising tools
• Comply with legal obligations under applicable US law

How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (CRM platforms, calendar booking tools, email service providers, payment processors, AI voice infrastructure providers)
• Advertising platforms (Meta) for campaign optimisation through aggregated, anonymised data
• Legal authorities when required by applicable US law

Cookies and Tracking

We use cookies and tracking pixels (including Meta Pixel) to understand how visitors use our website and to optimise our advertising. You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.

SMS & Mobile Messaging Program

Program name: AutoBooked Agency Customer Notifications.

Program description: A transactional SMS program used to confirm enquiries, send appointment confirmations and reminders, and provide customer-care responses to people who have contacted AutoBooked Agency or one of our client businesses.

How users opt in: Mobile users opt in by one of the following methods:

• Submitting a contact, demo, or opt-in form on this website that includes a phone-number field, after reading the SMS consent disclosure displayed directly beneath the form.
• Providing their mobile number verbally or in writing to a client business that uses the AutoBooked voice agent, in the course of booking a service appointment.
• Replying to or continuing an SMS conversation initiated from one of the methods above.

By using any of the methods above, the user expressly consents to receive SMS messages from AutoBooked Agency related to their enquiry or appointment.

Types of messages users will receive:

• Enquiry and demo confirmations
• Appointment confirmations, reminders, and reschedule notices
• Operational follow-up related to an active enquiry or job
• Customer-care replies to questions the user has asked

Sample messages:

• “AutoBooked: Thanks for your enquiry. A team member will contact you within 24 hours. Reply STOP to opt out, HELP for help. Msg & data rates may apply.”
• “AutoBooked: Your demo is confirmed for Tue 14 May at 10:00 AM ET. Reply C to confirm or R to reschedule. Reply STOP to opt out.”
• “Reminder: Your appointment with [Business] is tomorrow at 9:00am. Reply STOP to opt out, HELP for help.”

Message frequency: Message frequency varies based on the user’s activity, typically 1–5 messages per enquiry or booking.

Cost: Message and data rates may apply. AutoBooked Agency does not charge a fee for SMS messages.

Carriers: Supported US carriers including AT&T, T-Mobile, Verizon, and other major US wireless providers. Carriers are not liable for delayed or undelivered messages.

Opt-out (STOP): You can opt out of SMS messages at any time by replying STOP to any message. After replying STOP you will receive one final confirmation message and no further messages will be sent.

Help (HELP): For assistance, reply HELP to any message, or email autobooked.agency@gmail.com.

No third-party sharing of mobile data: Mobile phone numbers and SMS opt-in consent collected through this website are never shared, sold, rented, or transferred to any third party for marketing or promotional purposes. This restriction applies to all categories of personal information when it is associated with mobile opt-in data. Information may only be shared with telecommunications providers solely for the purpose of delivering the SMS messages the user has opted in to receive.

Prohibited content: Our SMS program does not transmit any content related to sex, hate, alcohol, firearms, tobacco, cannabis, gambling, or other restricted categories.

Call Recording and Voice Data

When the AutoBooked voice agent is deployed on a client’s business line, callers to that line may interact with our AI voice agent. Calls may be recorded for quality, training, and service delivery purposes in accordance with applicable US federal and state laws governing call recording (including one-party and two-party consent states). Clients are responsible for any required disclosures to their callers under their state’s recording laws.

Data Retention

We retain personal information only for as long as necessary to provide our services or comply with legal obligations. Inactive lead data is deleted after 24 months. Client call data and recordings are retained per the terms of the active service agreement and deleted within 90 days of service termination unless legal hold applies.

Your Rights

Under applicable US privacy laws, you have rights to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Object to processing of your information

To exercise these rights, contact us at the email below.

Security

We implement reasonable security measures to protect your information. No system is 100 percent secure, but we use industry-standard practices including encrypted data transmission and secure data storage.

Children's Data

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via email if you have provided one.

Contact Us

For privacy-related questions, contact us at:

Autobooked Agency
Email: autobooked.agency@gmail.com